HP TouchSmart 610 All in One desktop malware removal service – Jan 08, 2016

Hello everybody! We hope all of you have a great and happy 2016! 😀 😀 😀 It’s been a while since we post in P&T repair diary. Recently, a customer took his HP TouchSmart 610 all in one desktop to our shop due to computer’s weird behaviour. A random advertisement pops up during web surfing. It sounds like a typical malware isn’t it ? Here is what we did.

 

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Here you go. This page was opened when we turn on Internet Explorer. If you look at the contents carefully, there is a number you can call. Never call the number. You will be end up wasting your money.

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When this thing happens, you cannot close it by clicking the closing button on the top right. It keep opens the same contents over and over again in a new tab. We did open the Windows Task Manager, and we did a force closing the Internet Explorer. (you can press “Ctrl” + “Alt” + “Del” keys together, and click “Task Manager” to open it.)

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We installed the Malwarebytes Anti-Malware. We are not telling you this is the best protection that you can get, but this product does really good job when it comes to malware protection.

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Also, we have installed the Panda Free Antivirus. This product was ranked in top 5 in year 2015. Excellent performance in free antivirus.

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We did scan the whole computer using both Malwarebytes and Panda. Both of them detected few threats. Let’s get remove them quickly! 😀 😀 😀

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Dusts in the air vents. Let’s clean it!

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Done! Nice and Shiny! 🙂 🙂 🙂

Thank you and happy new year !

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