“Google Play has stopped working” – Solution for Google Play error


“Google Play has stopped working” – Solution for Google Play error

 

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Are you facing “Google Play has stopped working …” error when you are trying to run Google Play on your Android based device?? If you do, here we have few simple things you can try to resolve the issue by yourself. Click “more” button to read detailed article. We know that this embarrassing issue is happening on many devices which use Google Android as OS. (Tablet, Cell, etc) Today, let’s find out how to fix this error.
 
- When you see “Google Play has stopped working …” error, you can try:
(Try one thing at a time, Don’t try everything at once. Try to run Google Play after each step.)

1. Remove the updates for your Google Play

- Go to the menu–>settings–>apps–>all–>google play store–> uninstall updates, then reboot your device.

2. Remove the cache for your Google Play

- Go to the menu–>settings–>apps–>all–>google play store–> remove cache, then try to run your google play again. It is better to do a reboot.

3. Try to delete and re-install Google Play

- In some cases, delete and re-install resolve this issue.

4. Try to delete your google account and add your google account again

- Go to the menu -> settings -> account remove your current google account then add it again here.

5. Check that Google Play on your device installed as system app instead of user app

- If your Google Play installed as user app, try to install it as system app. There is a app that helps you to change it easily. “/system/app mover” Try this app (Sorry you have to find the app on your own!)
 
 

 
6. Adam’s Solution

- Set your mobile in “fligt mode” just to get rid of all the error messages from Google Play Store.
- Go to your application manager, then scroll to the right to “all apps”. Go to the very bottom and check that there are no deactivated apps/processes there. If so, enable them.”
- Deactivate “flight mode”. Now it should work again.

7. Download and install a different version of Google Play

- Sometimes a different version of google play works instead of one that you have on your machine. so try to find a different version of google play(older or newer version) and try.

8. Use a different market application

- You can also use a different market app like 1mobile: “http://www.1mobile.com/” or SlideME: “http://slideme.org/” There are so many different android market apps, and it is up to you which one you will use!

Thank you for reading this article ! We hope everyone fix the “Google Play Has Stopped Working” problem !
 
 

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121 Comments

  1. When you try those steps, Try one thing at a time, Don’t try everything at once, and run Google Play after each step

    Reply
    • how do u delete the google play store and reinstall it if u dont have a place to reinstall it

      Reply
      • Did you mean there is no free space to install apps ? You can try to install it on a external memory too.

        Reply
        • I done as u told that uninstall updates of play store but still i facing problem,even my play store theme is changed which i didnt like kindly tell me that how can i can change theme back as early..

          Reply
    • #2 worked for me.
      My phone is HTC desire C running 4.0.3
      -Thank you.

      Reply
    • dear sir

      my mobile model no- micromax canvas 114 (2.2) is google play store unfortunately google play store has stopped pl.help.

      Reply
    • I done as u told that uninstall updates of play store but still i facing problem,even my play store theme is changed which i didnt like kindly tell me that how can i can change theme back as early..

      Reply
    • I used mobo as a substitutes to google playstore. quite reliable and stable appstore

      Reply
  2. Are you facing “Google Play has stopped working …” error when you are trying to run Google Play on your Android based device?? Try this.

    Reply
    • Gogal play stor is start and so tray agen ya so seting or help

      Reply
    • I called google talked to them did all there steps i still crash got a new phone put in.old gmail account info like im supposed to i crash still

      Reply
  3. i tried everything but it is still not working:( i even did a factory reset..

    Reply
    • I don’t know what device you are using, but I’ve found that the google play really doesn’t work on some of the android devices. Try to use different market apps :) (I’m using different apps)

      Reply
    • Well…What error are you getting?

      Reply
      • I done as u told that uninstall updates of play store but still i facing problem,even my play store theme is changed which i didnt like kindly tell me that how can i can change theme back as early..

        Reply
      • hike and candy crush saga is stopped in my nokia x … plz give sugg. to working plzzzz

        Reply
  4. Step 1 worked for me. Thanks!

    Reply
  5. Well I finally fixed it…. “Google Play has stopped working …” error
    Previously when I rooted my S3 and installed Titanium Backup, I had changed Google Play from a System app to a User app… fail. Nooo it don’t like it.
    Just undid it, changed Google Play back to a System app and viola!!

    Reply
    • Man i love you!!! :D i was failing smth i dont know how unchange it, do factory reset, nothing help, but this help me! :D sry for me english but i think you understand! :D

      Reply
    • JOHNNY THANK YOU SO MUCH

      Reply
  6. It works!!! Thank you soooo much ~~~^^

    Reply
  7. finally it works by step 1 , thank you so much

    Reply
  8. I’ve done all of this things except getting rid of google play (since thats not possible) and it still won’t work on my galaxy s3. Its very frustrating. I need help =(

    Reply
  9. First step worked for me on my HTC One X. Brilliant, it’s such a relief. Thank you…:-)

    Reply
  10. Tried everything still nothing is happening

    Reply
  11. 1. Set your mobile in “fligt mode” just to get rid of all the error messages from Google Play Store.

    2.Go to your application manager, then scroll to the right to “all apps”. Go to the very bottom and check that there are no deactivated apps/processes there. If so, enable them.”
    .
    3. Deactivate “flight mode”. Now it should work again.

    It seems like if some processes are deactivated that might be needed for Google Play Store this problem will occur under certain (unknown) conditions.

    Anyway, It worked for me. Good luck! :-)

    Reply
    • “Adam your the MAN!!!!” thanks for the help,,,,worked like a champ!!!!!! last time did a reset and lost many contacts,,,thanks again

      Reply
    • thanq so much.. it worked…

      Reply
    • Adam….Go to the head of the class….I’ve been online for over 2 weeks looking for a solution to google play and this is it…

      Reply
    • Hi Adam, could you help? Your tips helped fix my tablet (may thanks), but I’m getting similar problem on my Galaxy s2 mobile. It started early July with he “retry”. Got loads of popups saying my google services had stopped. I was told to unstall google play and reinstall. I did thisand although its showing as installed, when I click on it, it disappears in an instant. I rang Samsung direct, they told me to do a factory reset. This didnt work, and now I cant access You Tube, any of my previously installed games, and Adobe. I hope you can help. I tried the tip you gave with the flight mode etc, but didn’t help.

      Reply
  12. you’re a GENIUS!!!! was so tired from trying all the other fixes on the net…nobody else had suggested changing it to a system app and providing the app for it as well….THANK YOU so much!!!!!!! =)

    Reply
  13. I Can’t Uninstall My Google Store At All And I Really don’t Want To Factory Reset My Phone Either! Any Other Ideas?

    Reply
  14. Aww. It didnt work. I tried reformatting. Hope it’ll work.

    Reply
  15. # 1 worked for me … thanks a lot.. keep up the good work

    Reply
  16. Thank you!!

    Reply
  17. Thank you so much!! It helped a lot :D

    Reply
  18. Really im facing problem .”unfortunately Google play store has been stopped” what is the solution,pkz help me im using samsung s4 mini…if you have idea help me

    Reply
  19. Adams method has just worked and ive tried so many other methods. Ive not been able to download apps for months!

    Reply
  20. It is working…… Ty tytytytyty…………

    Reply
  21. Hi there just wanted to give you a quick heads up. The text in your content seem to be running off the screen in Firefox. I’m not sure if this is a formatting issue or something to do with browser compatibility but I thought I’d post to let you know. The design look great though! Hope you get the problem fixed soon. Many thanks

    Reply
    • Hello Jay,

      It is not your web browser issue. We are currently re-designing our website, and please if the compatibility option is turned on in IE browser, please turn it off. Thank you!

      Reply
  22. you guys are so great! changing google play from user app (back) to system app finally solved the problem – it works again! thx a lot!

    Reply
  23. I have tried everything here including other market apps and it still happens. Factory reset my tablet, still happens. NOTHING has worked. What is something else I can try.

    Toshiba Thrive running Android 3.2.1 unable to upgrade OS

    Reply
    • I Don ‘ t error ” google play service has stopped “

      Reply
  24. adams soln is the best!!…thank
    you!

    Reply
  25. Whenever I run my play store it appears for a moment and then goes away. I even tried the solution given above but it doesn’t work.Now what do I do ?

    Reply
  26. I have a galaxy note 3 and i cant install anything from google play store if i uninatall the updates i can and then when the update has installed again it ctashes again.

    Reply
  27. Step 4 was the one. :D

    Reply
    • Me too.

      Reply
  28. What i cannot understand is that google is android but some tablets like i have will not run google play hmmmmm i have a pendo pad and i have rooted the device and still google play will not work so looks like i am out of luck with google play

    Reply
  29. Google Play had stopped on my new tablet (only had the tablet for a couple of weeks). Tried Google search looking for some kind of ‘heads up’ notice from Google or Android. Found your page through browsing. Tried the first suggestion, and viola, Google Play is working again. Thank you so much for a simple, step by step fix.

    Reply
  30. Guys … If u are h aving root on your device just unroot ur device by using the same software u used to root it :-)
    Did not worked ? :-( Np :-) Just go to settings—>Apps—>All Apps—> Select Google play—->click on google Play—–> disable it—-Force stop—->Clear data and cache—->Now factory restore :-) It will work if none of the above methods work :-) Adams method is best of them ..if it dident worked try this one :-)

    Reply
  31. How do I change it to a system app?

    Reply
  32. A lot of good people here and a lot of good ideas but so far none of these ideas have worked for me. I have a LG Optimus LG-LS720 and it seems every google app I try it comes back and tells me “Unfortunately Google (which ever add) has stopped…..etc”. I think mine is just a special kind of messed up…..lol. I appreciate and welcome any more ideas anyone has and thank you in advance for your time.

    Reply
  33. Hey guys!!!

    I uninstalled play store on my rooted device but then I unrooted my device and when installing play store it says app not installed!!!when I want to use google+ it says google play services which is required by some of your apps is not installed!!!I installed it but its not shown on my phone menu!!!plz help!!!I tried factory reset and all kind of stuff but nothing…

    Reply
  34. my cell phone is nokia x and i downloaded google play services because it is required to run apps and it keep showing me this msg ” google play services has stopped ” i think i need to make it a system app but i don’t know how , any help ?

    Reply
  35. i have micromax a77. i dont know what had happened, google play store is now is shown as “force stop” when checked in “apps info”. after trying enabled and disabled also its not working. what do i need to do?? please help…!!!

    Reply
  36. Play store is not working….

    Reply
  37. sir i m using spice Mi-515 coolpad mobile.
    google play “Unfortunately” stop it .Mobile is factory data reset kar chuka hu but google play d’not work.

    sir pls help me for this problem.

    Reply
  38. work by clearing cache :)

    Reply
  39. I done as u told that uninstall updates of play store but still i facing problem,even my play store theme is changed which i didnt like kindly tell me that how can i can change theme back as early..

    Reply
  40. how can i fix my applications? i tried that one but it is still.. is there a chances to fix it or not?

    Reply
  41. Tried it, it just followed by “Unfortunately (practically everything) has stopped”.
    Tried uninstalling, but got rebooted instead.
    Tried factory restore, yet the problem persist. But I am optimistic that there’s a solution to this problem. Or else, I think I just have to brick my device (smash it against a brick wall and buy an iOS device)

    Reply
  42. hi fellas .. i made it on my own.i watched many youtube videos but nothing turned out in my case.The only thing to get rid of this problem is to RESTORE THE FACTORY SETTINGS” in your android phone.only the installed apps are erased.but the built in apps are still present.first of all backup your your contacts,msgs,etc which you needed and start storage encryption.storage encryption allows you to save all the files.that may take some time and asks you to create a password or a pin.after all is over .open your settings>storage>factory reset.after resetting open playstore it will ask you to create an account or adda an existing.
    sign in and THAT IS ALLLLLLLL….

    Reply
  43. It didnt work After trying clearing cache and uninstalling updates. Then I restarted my wifi router and it worked for me. You may try this.

    Reply
  44. No 4 works for me. Thanks!!

    Reply
  45. how to fix this problem

    Reply
  46. I have uninstalled all update however the problem remain

    Reply
  47. my phone says google play is not working

    Reply
  48. Step 1 and 2 works on my asus zenfone 5, thanks for sharing this solution !

    Reply
  49. m using Micromax a66. and this error is occuring continuously.even I uninstalled updates.wat to do????/ plzzz help

    Reply
  50. If none of the above works, just ensure the date and time on your smartphone are up to date. Then go to playstore. Worked for me.

    Reply
  51. Having same problem with my galaxy s2 phone, it started playing up early July, saying “retry”,got worse, with pop ups saying unfortunately google play has stopped”. I was told to unstall and reinstall, still no luck, and now I cant watch any you tube, or play any games that have previously bee downloaded, although when I go to my google acount it says they are all there. I have cleared cache…data….rebooted phone. PLEASE HELP ANYONE!!

    Reply
  52. Accidently i have deleted default Play Store i don’t know how but they are deleted now when i install new Play Store apk and also updates my Google Play Services even then it give same error that Unfortunately Google Play Store has stopped working and my default ringtones are also deleted my phone is rooted i tries every step above but not a single step is working i used to do factory reset which was working before this happened but now its is also not working so what to do please help :) Thank You !

    Reply
  53. my phone (sony experia c)goodle play has stopped. Worse now, its now showing under my apps list for me to uninstall.But it showing on the main menu and when I’m trying to get into it, it says CANT Connect…and there are no options after all.Please assist

    Reply
  54. (REPHRASE,SORRY) google play has stopped. Badly, now its not even showing under my apps list for me to uninstall.But it showing on the main menu and when I’m trying to get into it, it says CANT Connect…and there are no options after all.Please assist

    Reply
    • Have you tried to reset your device ? (if you do a reset, you will be lost all of your data.)

      Reply
  55. Okay so
    I tried doing these steps but
    None really worked.
    It also won’t let me delete cache for some reason?
    I use a Samsung Galaxy Note3 by the way.

    Reply
  56. play store opens but when i start downloading any app it stopps working and says Unfortunately, google play store has stopped working

    Reply
  57. Some much of thanks

    Reply
  58. the very first step helped me to bring back my play store

    Reply
  59. just converted it to system app wid link2sd apps n voila its working now… ( Device must be rooted)

    Reply
  60. thank you very very much in my case app mover works, and now i am pro in repairing play store errors thnx to guys like u , who help a lot.

    Reply
  61. 4th way worked for me, thank you!

    Reply
  62. I have a sansung s3 mini using cyanogenMode11 android 4.4.2. Everything ok except that can not conect screen cast a per the message “unfortunately, Google Play Services has stopped”, when trying to mirror from s3 mini. I have done through weeks all what advised in the web and no solution. Can someone advise please?

    Reply
  63. thank you guys

    Reply
  64. who can help me for instal the versus 4.4.3 on my cellphone?

    Reply
  65. Ever since the August 2014 Google Play Store Update the app crashes when ever I click on the “3 bar lines” by the bar that says Play Store (the search bar). It only crashes on using that button even if its the arrow for going back. I can update some apps by going to their name by searching them to see if they have an update. To go back in the app now I have to use the phone’s normal back button.

    I’ve tried all possible fixes to fix this problem and it just continues. Uninstalling the Google Play Store worked for a little while then Google forcefully updated my Google Play Store (the phone tells me its updating). After the Google Play Store updates, the same exact problem begins again.

    Because other older versions of the Google Play Store works on my phone (A Lucid II through Verizon) I’m inclined to say that the problem is strictly with the Google Play Store 2014 update especially since its the only app that’s malfunctioning and everything else is working just fine (other than the phone not wanting to connect to my wiFi networks at home sometimes and other times connecting; but always connecting to wireless (wiFi) networks that aren’t at home. This has been happening since I got the phone back in May of this year. The Google Play Store at that time worked 100% perfectly as well until its damn new August 2014 update.)

    I’m starting to really wish I got an iPhone instead of an Android phone especially since the iPod and iPad I have always work with my wiFi network and I’ve never had problems with the Apple App Store!

    I only got a Lucid II because one of my friend’s has it too. He’s sometimes but rarely had the wiFi problem I’ve reported at my apartment but my phone started having it first. He also hasn’t had any trouble with his Google Play Store even with the new update. I have read on multiple sources that other people after having been forcefully upgraded to the August 2014 Play Store update have had problems with the app well others haven’t. The fact that Google forces the update onto you after removing it doesn’t help the problem after all; it just makes it damn worse.

    Reply
  66. Would someone please HELP me!!! With how to fix “error retrieving information from this server.[RPC:S-7:AEC-0] that’s what my Google play store is saying and I have BLU 5.0 mega autofocus. And I tried to clear the data and forced to stop and is not working.. please someone HELP ME .
    Sincerely,
    Someone that needs HELP

    Reply
  67. guys, i really need your help here. when i install google play services it says “Incompatible with other applications using the same shared user ID”. how do i install it again? help pls

    Reply
    • Backup everything and try to reset your device.

      Reply
  68. thanks info was helpful

    Reply
  69. # 1 works on my samsung tablet..thanks ;)

    Reply
  70. I tried everything even factory reset and it still is not working. What should I do now?

    Reply
  71. 1 works on my Nokia xl

    Reply
  72. Forget google appstore…Download Aptoide…! Much better nd no errors…!

    Reply
  73. Thanks this worked for me!

    Reply
  74. Mine working now !!!! :) :) :)

    Reply
  75. Thank you so much for your help! Working fantastic!

    Reply
  76. You are my hero! I spent a lot of time to fix this problem. Finally, I fixed it! Thank you so much for your very easy explanation! Thank you for all! Thank you! :) :) :)

    Reply
  77. My Karbonn Titanium s2 plus has setting stopped & video player has hanging did not play video please solution tell me..

    Reply
    • You should try to do a factory default

      Reply
  78. Hi, I encountered this problem in less than 24 hours after using my new zenfone 5 which came with kit kat. The error message that keeps popping up is pertaining to google play services, not google play. I wanted to try your proposed method 1, but there isn’t an option for me to “uninstall updates”. So I tried to force stop, disable and clear cache for both google play services and google play, but doesn’t work. I also tried to remove and add back my google account but it doesn’t help too. Any idea what else can I try? Thanks.

    Reply
    • Have you tried the following methods too ??

      3. Try to delete and re-install Google Play

      - In some cases, delete and re-install resolve this issue.

      5. Check that Google Play on your device installed as system app instead of user app

      - If your Google Play installed as user app, try to install it as system app. There is a app that helps you to change it easily. “/system/app mover” Try this app (Sorry you have to find the app on your own!)

      6. Download and install a different version of Google Play

      - Sometimes a different version of google play works instead of one that you have on your machine. so try to find a different version of google play(older or newer version) and try.

      7. Adam’s Solution

      - Set your mobile in “fligt mode” just to get rid of all the error messages from Google Play Store.
      - Go to your application manager, then scroll to the right to “all apps”. Go to the very bottom and check that there are no deactivated apps/processes there. If so, enable them.”
      - Deactivate “flight mode”. Now it should work again.

      Last method is factory-reset. Please backup everything first, then try a factory reset.

      Reply
      • Thanks for the fast response. I did a factory reset and the problem is solved. Thanks!

        Reply
  79. It says unfortually google play store has stopped. My device is disgo so I don’t knw why it doesn’t work for me.

    Reply
    • Try to backup everything and do a factory reset ?

      Reply
  80. Finally, 3 works on my phone! Bravo pntbrother you are my hero!! ;D <3
    I might be wasting lots of money without your solution. : ‘(
    YOU'RE THE BEST of them all!

    Reply
  81. Good job…u guys save my life~

    Reply
  82. I installed Amazon so I don’t have to use Google. I no longer have that annoying message now!

    Reply
  83. hi… when i done reset in mobile after then it need a gmail account to login but mobile is unable to do soo…says it didn’t get permission from customer care

    Reply
    • Could you provide us more details on how you are not able to login ? maybe we can help you
      Thank you

      Reply
  84. Hello. Okay, I’ve been working all night on this problem and still Play store stops.

    Here’s what I have already done.

    -Clear data (google play)
    -Clear data (google play services)
    -clear data (google services framework)
    -download manager is enabled (it has always been)
    -tried to reinstall play store (I have root access)
    -installed playstore and made sure it is system app (I used titanium backup
    -I have tried updating (play store 5.1.11)
    -I have already factory reset my tablet (still nothing)
    -I have already tried to modify hosts files (slution from another thread)
    -I have already removed and sign back in my google account

    (I reboot everytime I do step/s

    This is what I noticed
    -When I clear all data (playstore, services) and remove account and sign back in, I can open playstore and browse apps without the error appearing. but when I try to download something, that’s when the error appears. then after that even on just launching the app, the error appears.

    It’s running on kitkat 4.4.2
    Starmobile Engage 7 3G+ (not so well known)

    I wan’t to reflash a custom rom or even a stock rom but because this model of tablet is not well known. there seems to be no roms available for download.

    Please P&T, I know you can give me an expert advice.

    Reply
    • added note:
      - I have tried earlier versions

      backstory:
      my device used to have playstore preinstalled working properly but then I deleted it because I am not aware that I am not supposed to (noob). and decided to reinstall it and then I get the error when I try to download and launch.

      Reply
      • Have you tried this:

        6. Adam’s Solution

        - Set your mobile in “fligt mode” just to get rid of all the error messages from Google Play Store.
        - Go to your application manager, then scroll to the right to “all apps”. Go to the very bottom and check that there are no deactivated apps/processes there. If so, enable them.”
        - Deactivate “flight mode”. Now it should work again.

        Reply
        • Yes, I forgot to tell you.

          I have tried every step in this tutorial even the last one which is to switch app but it’s not as good as play store (I can download though)

          Right now I’m still on the search for a stock rom or a custom one if better. I have been on the search for two days for an easy method, I have even tried modifying and ultimately deleting the host files on system/etc still no luck

          I will get back to you if ever I solve this either by an easy method or the hard way (flashing rom)

          Anyway thank you for your support.

          Reply
  85. Happy to hear that! :) Merry Christmas & Happy New Year!

    Reply

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